SEQUENCE
OF SERVICE AT RESTAURANT
1. WELCOMING THE GUEST
- Greet the guest within 5 second of
arrival
- Greet the guest with “ Panganjali
“, mention guest name, smile, eye contact.
- Say “ Om swastyastu, Selamat pagi
Mr/Mrs….”
2. ESCORTING THE GUEST
- Check the reservation table if any
3. CHOICE OF SEATING
- Make sure that table clean,
completed with table set up
- Say “would you like a table for….”
4. CHAIR ASSISTANCE
- Give the chair for ladies first
5. FOLDING THE GUEST NAPKIN
- Excuse to the guest
6. ITRODUCE YOUR SELF
- It is very important to introduce
your self to get the compliment or complain
- “Good Morning My name is…….to be
your waiter this morning”
7. PRESENTING DRINK LIST AND MENU
- Menu should be open
- Offering with ladies first
- Tell about your special menu today
- Tell the guest for not available
item on menu ( if any )
- Make sure the menu still in good
condition before you give the guest
8. TAKING BEVERAGE ORDER
- Take beverage order from ladies
first
- Use “ selling technique “
- “Would you like me to open a
bottle of wine for accompaniment ypur meal Mr/Mrs..?”
- Don’t forget to repeat the
beverage order
- Leave the guest to prepare the
beverage
9. POURING ICE WATER
- Make sure the ice water is cold
and fresh
- Pouring ice water ladies first
- Serve cold/warm face towel
10. SERVE BEVERAGE ORDER
- Serve beverage order quickly
- Serve ladies first
- Before serving check order
correctly
- Make sure the glass or bottle in
good condition
- If beverage with bottle pour the
beverage and put the bottle in front of glass
11. TAKING THE FOOD ORDER
-
Ladies first
-Write down the order from
appetizer, soup main course
-Use up selling technique
-‘’What
would you like for your first course we have very delicious………..for your
Starter’’
-Write
the order clearly
-Don’t
forget to repeat the order
12. SERVE BREAD AND BUTTER
- Check the bread still fresh
13. ADJUSMENT CUTTLERIES
-
Adjust the cutleries need it
-While
we change the cutleries, should we check the overall table set up if there is
any thing has to refill or we can offer to the guest.
14. SERVING THE FOOD (APPETIZER,
SOUPOR MAIN COURSE )
-Before
serve check the presentation of the food is correct, completed with food condiment
-Serve
the food from the right hand side of the guest (clockwise)
-From
ladies first
-Mention
name of the Food ‘’This is your name……Mr/Ms…..’’
-Ask
the guest if anything else say ‘’ Anithing else I can do for you ‘’
Enjoyable
the guest having meal ‘’ Have a nice dinner or….
15. CHECKING GUEST SATISFACTION
-We can do when the guest having
their meal or finish they meal
-Say
‘’How was your meal….Mr/Mrs…”
16. CLEAR UP THE SOILD DISHES
-Please wait until all guest
finish
-Clear up from the right side
-After finish clear up, Serve
cold/warm face towel
17.CRUMBING DOWN
-With clean towel/cloth
-Always excuse when we going interrupt the guest
-Clear equipment if not
necessary / except ashtray
18.
OFFERING DESSERT
-Menu should be open with dessertselection
-Promote your dessert
special
19.
ADJUSTING CUTLERIES FOR DESSERT
-Re set up cutlery before you
serve for next food
20.
SERVING DESSERT
-Ladies first
-Mention the food name
-Check the presentation
of food before serve
21.
SERVE COFFEE OR TEA
-Ask the guest if they want to
have coffee or tea with the food
22.
PRESENTING THE BILL
-Complete the bill with guest
name, room no ( if any )
-Check the amount of
bill correctly
23.
FAREWELL THE GUEST
-Say thank you for coming
-ALWAYS
SMILE
No comments:
Post a Comment